The fine print, plainly
Refund policy.
Desserts are perishable and made to order. We still want every order to arrive exactly as intended.
Last updated · 22 July 2026Changes and cancellations
Orders may be changed or cancelled for a full refund up to four hours before the confirmed preparation time. Bespoke or already-prepared items cannot be cancelled.
Damaged or incorrect orders
Contact us within two hours of delivery with your order number and clear photographs. Where the item is damaged, incorrect or materially below our standard, we will offer a replacement, store credit or refund.
Taste and preference
We cannot refund products based on personal taste once delivered, but we always welcome feedback and will review quality concerns carefully.
Refund timing
Approved refunds are returned to the original payment method and typically appear within 5–7 business days.
Questions about this policy?
hello@thebakersstreet.in